In Agent Assisted Dialer, you can Turn ON/OFF Initial Transfer Greeting (ITG) as needed by clicking the ITG ON/OFF button (to the left of the Greeting dropdown) in the Dialing Tools section.
- To turn ON – Click on the ITG OFF (Red) button . If you see the Green ON button then your Initial Transfer Greeting is turned ON.
- To turn OFF – Click on the ITG ON (Green) button . If you see the Red OFF button then your Initial Transfer Greeting is turned OFF.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.