In Agent Assisted Dialer, you can Turn ON/OFF Initial Transfer Greeting (ITG) as needed by clicking the ITG ON/OFF button (to the left of the Greeting dropdown) in the Dialing Tools section.
- To turn ON – Click on the ITG OFF (Red) button
. If you see the Green ON button 
then your Initial Transfer Greeting is turned ON.
- To turn OFF – Click on the ITG ON (Green) button
. If you see the Red OFF button 
then your Initial Transfer Greeting is turned OFF.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.