Below are the sections available in the My Dashboard tab.
Donut Chart – Used to view the following details during the selected date range.
- # of Dials made
- # of Conversations happened (i.e. Connected Calls)
- # of Positive conversations
- # of Meetings Scheduled (Follow up)
Vertical Chart – Used to view the following details during the selected date range.
- # of Conversations happened (i.e. Connected Calls)
- # of Positive conversations
- # of Meetings Scheduled (Follow up)
Horizontal Chart – Used to view the following details during the selected date range.
- # of Conversations happened (i.e. Connected Calls) in the Top 7 lists of the logged in user
- # of Positive Connects in the Top 7 lists of the logged in user
Best Day and Time to Make Calls For The Company – Used to view the best day & time to make calls. This has been derived based on the Dials to Connects i.e. number of connects/total number of dials made * 100 at its best for the selected date range.
NOTE: If no dials were made on Agent Assisted Dialer then ‘No Data Found’ will be displayed.
Leaderboards – Gives you a clear orientation on the number of dials made, positive conversations, and other conversations indicating negative conversations or issues faced during dialing session in a separate view, for the selected date range.
Meetings Booked – Used to view the number of meetings booked for the current month (derived based on the Call Disposition ‘Meeting Scheduled’).
Total Talk Time – Used to view the total talk time consumed for the current month.
Upcoming Schedule – Used to view the forthcoming schedules that you are scheduled in the Scheduler tab.
Metrics Information – Used to view the following metrics of you and your company for the last 30 days:
- Dials made per day (Last 30 days)
- Conversations (Last 30 days)
- Positive Conversations (Last 30 days)
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.
