You can find the Call Disposition values for all the Koncert products (Agent Assisted Dialer, Flow Dialer and Click Dialer – for both Talker and Dialing Agent) that you obtained licensed, under the Administration » Call Dispositions tab.
The following are the sections available in the Call Dispositions tab:
- Call Dispositions for Talker
- Call Dispositions for Dialing Agent
NOTE: You can expand or collapse the sections using the icons.
Below you can find how to edit the available Call Disposition values:
- In the Administration » Call Dispositions tab, expand the section under which the Call Disposition value has to be modified, e.g. Call Dispositions for Talker.
- Click on the Edit icon to the right of the Disposition that you want to modify, under the Action column.
- After the Edit Call Disposition window pops up, modify the details of the disposition as you wish.
- Click on the Show additional fields link to expand & view the additional fields available. By default, the standard columns will only be visible.
NOTE: If you do not want to view additional columns, click on the link Hide additional fields icon.
- Click Save to save the changes made. A confirmation message 'Saved Successfully!' will be displayed. Click OK.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.