Turn ON/OFF Voicemail – You can Turn ON/OFF Voicemail as needed by clicking the VM ON/OFF button.

• To turn ON – Click on the VM OFF (Red) button . If you see the Green ON button then your voicemail is turned ON.

• To turn OFF – Click on the VM ON (Green) button . If you see the Red OFF button  then your voicemail is turned OFF.

Record – Click to record a new Voicemail. Refer to the section How do I record a Voicemail for detailed information.

NOTE: Ensure that you are logged into the Koncert Phone Bridge before recording Voicemails. If you are not, an error message below will appear.

Also, the Play icon will be visible and available only when a voicemail is selected.

Adaptilytics  – Click to view a quick summary of the settings enabled for Adaptilytics in the Settings » Adaptilytics tab.

NOTE: If the Adaptilytics feature is not enabled for you, an alert message (as shown below) will be displayed when clicking the above icon. Click Close to close the message.

Import Status – Click to view the upload status of last imported files, i.e. the number of records imported/processed. This icon will be enabled only when records uploaded from the CRM.

NOTE: This icon is applicable only for CRM Users.

Refresh  – When a list has been uploaded from the My Lists tab, users can click Refresh to bring the latest report from the CRM.

Dialer Mode – Click on the down arrow icon  to change the Dialer Mode (AI Flow Dialer or AI Parallel Dialer or Flow Dialer or Agent Assisted Dialer), review the Statistics, view & rate the Recorded Calls, view the Setting Summary, and delete the existing list from the My Session tab.

Start Session – This button will be enabled after logging into the Phone Bridge. Once a call list has been uploaded, you can initiate the dialing session by clicking on this button.