Delete a Call Recording
Below you can find how to delete a Call Recording in the View Call Recordings window:
- In the View Call Recordings window, select the Date Range, Product, Call Dispositions, and List name(s) and click Search to list the calls that were recorded for the criteria selected.
NOTE: You can search the recordings by Contact Name. Enter the full or partial name of the prospect in the Search by Contact dropdown to filter the recordings based on the contact name.
- Each recording has the Delete
icon at the right.
- Click on the Delete icon
for the recording that you wish to delete. A warning message below will be displayed.
Click OK to delete the recording or click Cancel to cancel the deletion process.
Share a Call Recording
Below you can find how to share a Call Recording from the View Call Recordings window:
- In the View Call Recordings window, select the Date Range, Product, Call Dispositions, and List name(s) and click Search to list the calls that were recorded for the criteria selected.
- Each recording has the Share
icon at the right.
- Click on the Share icon
for the recording that you wish to share. The Share Recording window will be displayed. Select the required user(s) from the Select Users dropdown that you wish to share the recording.
NOTE: You can share the recordings to you and your Manager. Hence, the Select Users dropdown will list out your name along with your Manager's name.
- Enter comments in the Comments field and click the Share button.
- After successful sharing, the message ‘Recording has been shared successfully’ will be displayed. Click OK.
The respective Call Recording URL will be emailed to the selected user(s) Email ID, where they can listen to the recordings anytime as they wish. When clicking the URL, Koncert will launch the Call Rating window and allows them to play & rate the recording, if they are active in the Koncert portal. Else, it will ask for credentials to log into the Koncert portal.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.