Real Time Monitoring and Real Time Whispering are the key features of Koncert. Below you can find the steps to monitor on-going calls and to interact with the Caller (i.e. Sales Rep.) in real-time.
Below you can find how to listen to live calls in Real-Time.
- In the Remote Coach tab, click on the Listen icon under the Action column for the respective Sales Rep to listen to the on-going call.
- Upon clicking the Listen icon , the respective row will be highlighted in green. The listen icon will be replaced with the Stop icon , as shown below:
- In Listening mode, you can monitor the conversation between the Sales Rep and Prospect in real-time.
- Click on the Stop icon to exit from Listen mode and bring back the Listen icon .
Below you can find how to mentor a Sales Rep in Real-Time.
- In the Remote Coach tab, click on the Whisper icon , under the Action column, to mentor a Sales Rep on an on-going call.
- Upon clicking the Whisper icon, the respective row will be highlighted in green. The whisper icon will be replaced with the Stop icon , as shown below:
- In Whispering mode, you will hear a beep, followed by the on-going conversation where you can speak to the Sales Rep without the prospect’s knowledge.
- Click on the Stop icon to exit from whisper mode and to bring back the Whisper icon .
NOTE: Your Remote Coach session will disconnect if you navigate to any other tabs within Koncert.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.