Record Calls – Select this option to record the calls of the User/Sales Reps. On enabling this option, both sides of the call (Talker & Prospect) will be recorded.

Also, the below tool tip information will be displayed when hovering over the  icon, next to Record Calls.

NOTE: The Record icon appears only when the Record Calls checkbox is selected.

Record User Audio Only – Telephone call recording is strictly regulated in many states to safeguard the privacy of telephone users. Hence, Koncert has provided this option to prohibit the call recording for those 2 Party Consent states requiring 2 party consent.

On selecting this option, User side calls will only be recorded but not the Prospect side.

Refer to the article Prohibit call recording for 2 Party Consent States for detailed information on how to prohibit call recording for 2 Party Consent States.

User Permissions – Select the options to offer permissions to Sales Rep to turn the recording ON and OFF to view, play & rate those recordings, and to delete the recordings.

Select this option to provide permission for the Sales Reps (users) to record their own calls.

NOTE: Once you have permitted the user to record their own calls, a checkbox option ‘Allow My Phone Calls to be recorded’ will be made enable in the Settings » General tab » Advanced section for the user.

Sales Reps (users) can now record their own calls by selecting the option “Record My Calls” in the Call Disposition window, while dialing.

Select this option to provide permission to the Sales Reps to view, play and rate their own recorded calls.

Select this option to provide permission to the Sales Reps to delete their own recorded calls in the View Call Recordings window.