You can find the Call Disposition values for all of the Koncert products (Agent Assisted Dialer, Flow Dialer, and Click Dialer – for both Talker and Dialing Agent) that you currently have licenses for, under the Administration » Call Dispositions tab.

The following are the sections available in the Call Dispositions tab:

• Call Dispositions for Talker
• Call Dispositions for Dialing Agent

NOTE: You can expand or collapse the sections using the  icons.

Below you can find instructions on how to edit the available Call Disposition values:

1. In the Administration » Call Dispositions tab, expand the section under which the Call Disposition value should be modified, e.g. Call Dispositions for Talker.

2. Click on the Edit icon  to the right of the Disposition that you want to modify, under the Action column.

3. After the Edit Call Disposition window pops up, modify the details of the disposition as you wish.

4. Click on the Show additional fields to expand & view the additional fields available. By default, the standard columns will be visible.

NOTE: If you do not want to view additional columns, click on the Hide additional fields icon.

5. Click Save to save the changes made. A confirmation message saying 'Saved Successfully!' will be displayed. Click OK.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.