The Caller IDs that have more usage can be released from the Area Code(s).
Below you can find instructions on how to release a purchased/mapped Caller ID:
- Click on the Heat Map icon (under the Action column) to the right of the Caller ID Group.
- The Heat Map window, shown below, will be displayed.
- Select the Caller ID(s) that you want to release by clicking the checkbox under the Release column.
- Click the Release Caller ID(s) button to release the Caller ID(s).
- The confirmation message shown below will be displayed.
- Click Proceed to release the Caller ID(s). This will remove the Caller ID permanently and may not be available to purchase again.
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.