Agent Assisted Dialer (AAD)
Agent Assisted Dialer is a cloud-based power dialing software with Live Conversation Automation (LCA) technology. Designed and developed for Sales Reps and Sales Managers. Here, Dialing Agents play a major role in connecting Sales Reps with prospects through the hierarchy of Receptionists, GateKeepers, IVRs, etc. Once the call is connected to the Prospect, the Dialing Agent will immediately transfer the call to the Sales Rep.
Flow Dialer (FD)
Flow Dialer is a cloud-based power dialing software. Designed and developed for Sales Reps, Account Managers, Marketing Managers, and Small Business Owners. Here, the Sales Rep. (or Talker) plays a major role in connecting with prospects through the hierarchy of Receptionist, GateKeeper, and IVR.
Click Dialer (CD)
Click Dialer is a click-to-call dialing software that works within the Salesforce user interface. Designed and developed for Sales Reps. Here, the Sales Rep. (or Talker) plays a major role in connecting with prospects through the hierarchy of Receptionist, GateKeeper, and IVR.
AI Flow Dialer (AIFD)
AI Flow Dialer is a cloud-based power dialing software with advanced Artificial Intelligence (AI) technology that reduces manual intervention and performs tasks that typically require human intelligence. Designed and developed for Sales Reps, Account Managers, Marketing Managers, and Small Business Owners. Here, the artificial intelligence technology dials one call at a time and transfers only the valid connection to Sales Rep. Alternatively, you can override the artificial intelligence by clicking the Take Call Control button
AI Parallel Dialer (AIPD)
AI Parallel Dialer is a cloud-based power dialing software with advanced Artificial Intelligence (AI) technology that reduces manual intervention and performs tasks that typically require human intelligence. Designed and developed for Sales Reps, Account Managers, Marketing Managers, and Small Business Owners. The artificial intelligence dials multiple calls (in parallel) at a time and transfers only the valid connections to the Sales Rep. The number of parallel lines depends on the user settings, but a maximum of ten parallel calls can be initiated, once the dialing begins.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.