Koncert has provided the ability to check your internet bandwidth rate (speed) and the page load time. You can find the Network Statistics section at the top right side of the portal.
Below you can find how to check your Internet speed and Page Load time:
- Click on the Network Statistics signal strength bar
, which pops up the Network Diagnostics window as shown below:
- Click on the Run Network Diagnostics Test button to check your network metrics – Page Load and Band Width.
If your internet speed and page load time meet the reference range i.e. Accepted Range then the status ‘Good’ will be displayed under Reference Range with ‘Green’ color code. The ‘Poor’ status will be displayed with the color code ‘Red’.
- Click on the Advanced Troubleshooting Tips to rectify the following issues (if any) during the call:
- Audio Quality Issues
- Call Disposition Delayed/No Popup Issues
- Prospect Hang Up Issues
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.