Once you have added the Call List(s) from the CRM or from your computer (CSV format) or from Cadence into the My Lists tab, the next step is to upload the Call List(s) into the My Session tab for dialing.
Below you can find how to select and move the Call List(s) into the My Session tab:
- In the My Lists tab, select the checkbox for the list(s) you want to be uploaded into My Session. You can select up to four lists at once.
- Choose the Calling Order (from 1 to 4) for each of the selected files.
- Click on the Begin Upload button to upload the selected list(s) into the My Session tab for dialing.
NOTE: If you have selected multiple files, the alert message below will be displayed when clicking the Begin Upload button.
This notifies the user that the dialing settings configured in the very first list will be applied to the successive lists. If needed, you can change the dialing settings before you begin dialing.
If you have selected multiple files to upload and you did not choose the Calling Order to merge, the following alert message will be displayed (following the above alert message), when clicking the Begin Upload button.
Click Proceed to proceed and merge the lists together or click Choose a calling order to choose the required Calling Order.
- The Import Status screen will be displayed with the upload status of each file, i.e. the number of records imported/processed.
NOTE: During upload, if you have any duplicate records (or contacts) or records with missing contact names or invalid/missing phone numbers then those records will not be uploaded into the My Session tab. The Import Status window will also display the following details:
o Total # of Prospects – Number of prospects in the list
o Prospects Uploaded – Number of prospects that uploaded successfully
o Missing Contact Name(s) – Number of prospects who failed to upload due to the missing Contact Name field
o Missing/Invalid Phone Number(s) – Number of prospects who failed to upload due to missing Phone Number across all phone columns
o Duplicate Contact(s) – Number of prospects failed to upload due to duplication
o Additional Import Filters – Number of filters applied for the imported call list. This will be displayed only when uploading the CRM List(s).
The icon adjacent to the above field will display the name of the filter(s) applied, when mouse hovering on it. If no filters applied, then the text "No filters enabled" will be displayed.
NOTE: You can click and view the Total/Uploaded/Missing/Duplicate contacts by clicking on the respective counts. For example, to view duplicate contacts, click on the Duplicate Contact(s) count to bring up the Duplicate Records window.
To export the list as a CSV, click on the Export to CSV button.
- Click on the Continue button to proceed to My Session and start dialing.
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.