Caller IDs allow you to customize how you want your prospect to see your phone number come in, which improves the pick-up rate during a dialing session. 

The Caller IDs setup is available in the Import New List / Add Records From CSV window while uploading a report/list from the My Lists tab.

Here you can find three different Caller ID options to select from, they are as follows:

• Mapped Caller ID – This option provides a local presence to the prospects. A pre-set pool of Caller IDs is added to the system and mapped to the area codes being dialed.

NOTE: Please contact Koncert Support for adding Mapped Caller IDs.

• Custom – When selecting this option, the Caller IDs popup window will appear and allows you to select Caller IDs. The selected Caller IDs will be displayed to the prospect. If you choose more than one, they will be round robin.

NOTE: For international dialing, the Caller ID should be 'Custom Caller IDs'. Please contact Koncert Support for adding Custom Caller IDs.

• Random – When selecting this option, Koncert will randomly pick a Mapped Caller ID assigned.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.