Koncert has a turnkey integration with Twilio, an outbound Caller ID resource. The integration allows Koncert users to purchase the verified numbers/Caller IDs directly from Twilio based on the area codes for the United States from within the Koncert portal. The purchased numbers can be used as Caller IDs which will be added to your existing Caller IDs list immediately, for making outbound calls.

Why purchasing Local Caller IDs from Twilio is recommended?

• When prospects receive calls from other area codes, they may believe it to be a scam or fraudulent call. The use of local caller IDs will increase the chances of prospects picking up the call.

• With Twilio's local presence dialing feature, sales teams can use a bundle of area codes that match up to the prospect's area code across the United States without requiring any additional effort.

• Our feature eliminates the potential problem of Caller IDs being flagged as scams or fraudulent calls when being used for dialing or connecting with prospects. Koncert continuously monitors the use of caller IDs and notifies you about the usage, as a result of which, you can release the overused Caller IDs and purchase new ones.

• You can purchase Caller IDs for as little as $1.00 per Caller ID per month.

Enable the 'Caller IDs' tab

There are no specific settings required for enabling this feature. By default, the Caller IDs tab will be enabled for your organization under the Administration tab, this tab will only be available to managers who have Admin rights.

By default, there will be only one Caller ID Group called "Private Pool" in the Caller IDs tab. You can add as many Caller ID groups as you wish by clicking the Add Caller ID Group button.

Existing Customers/Orgs

• Existing Koncert customers/orgs can use their own Caller IDs (Mapped Caller IDs) until they can purchase the Caller IDs from Twilio. As soon as you have adapted to Twilo and are ready to purchase, you should delete the existing Caller ID group that contains the uploaded Caller IDs.
• You can upload your existing Caller IDs to the default Caller ID Group by clicking the Upload icon . Refer to the article How do I upload a Caller ID File? for detailed information on how to upload a Caller ID file.

NOTE: If you have not purchased or mapped any Caller IDs for the area codes, an alert message as shown below will be displayed within the Koncert portal to notify you that no Calls will be established.

  Add Caller ID Group – Option to add a new Caller ID group.

  Caller ID Groups – Displays the list of Caller ID Groups available. By default, there will be only one Caller ID Group called Private Pool.

  View Cart – Click to view the Caller IDs added to the Cart for purchase.

  Edit – Click to edit the Caller ID Group name.

 Delete  – Click to delete the Caller ID Group. The Delete icon will be disabled for the default group.

 Upload – Click to upload your own Caller ID file.

  Download – Click to download the purchased Caller IDs in an Excel file.

  Purchase  – Click to purchase the new Caller IDs from Twilio.

  Heat Map – Click to view the heat map.

 Map Caller Ids across states  – Click to map the Caller IDs across states.

 Settings  – Click to configure the settings related to Daily Alerts and Call Forwarding.

NOTE: The aforementioned icons will be enabled based on your first activity against the group.  After you upload your own Mapped Caller ID file into the group, the icons Download, Purchase, Heat map, Mapping, and Settings will be disabled for the group.

Related Articles

How do I add a new Caller ID Group?
How do I rename the Caller ID Group?
How do I delete a Caller ID Group?
How do I set the default Caller ID Group?
How do I upload a Caller ID File?
How do I add the Caller IDs to Cart?
How do I purchase the Caller IDs in the Cart?
How do I map Caller IDs across States?
How do I map Caller IDs from other Area Codes?
Caller ID Settings
How can I view the actual usage details of the Caller IDs?
How do I release a Caller ID?
How do I download the Caller IDs?

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.