Phone numbers that match the preset criteria configured under the Administration » Parking Lot Rules tab will be parked and listed under the Administration » Parking Lot tab. Administrators can only access the Parking Lot tab and delete the parked records to reinitiate dialing to those contacts. Wherein, users can raise a request to the administrator to remove the parked contact/prospect from the Parking Lot.

Below you can find how a user can raise a request to remove the parked contact/prospect:

1. Click on the Parking icon  under the Call column for the prospect you wish to remove from the Parking Lot.

2. After the Parking Lot - <Prospect Name> window pops up, click on the Request to remove from parking lot button.

3. A confirmation message below will be displayed.

4. Click OK to send a request mail to the administrator's registered Email ID to remove this prospect from the Parking Lot.

5. Once the administrator clicks on the hyperlink Click here in the email, it will be redirected to Koncert’s Administration » Parking Lot tab and a confirmation message will be displayed as shown below:

6. Click OK to remove the prospect from the parking lot records. Once the prospect has been removed successfully, a confirmation email will be sent to the user/sales rep.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.