Auto Select User based on - Click to auto-connect to a user (Sales Rep) without any manual intervention, based on the Connect Duration selected (below):

Select either of the following Connect Duration options:

• Connect Duration (Low to High) - Select to auto-connect with the Sales Rep with a lower connect duration at first and interact (if needed).

• Connect Duration (High to Low) - Select to auto-connect with the Sales Rep with a higher connect duration at first and interact (if needed).

• Connect Duration (> 15 secs) - Select to auto-connect with the Sales Rep with a connect duration > 15 secs at first and interact (if needed).

• Connect Duration (> 20 secs) - Select to auto-connect with the Sales Rep with a connect duration > 20 secs at first and interact (if needed).

• Connect Duration (> 30 secs) - Select to auto-connect with the Sales Rep with a connect duration > 30 secs at first and interact (if needed).

Filter By - Filter and monitor the session by User, Teams, and/or Products.

• Users - Choosing this option will display all the users associated with the logged-in manager and the option 'All Users'.

Based on the user selection, the dialing session of the respective user will be displayed. To monitor the dialing session of all the users associated, select the option 'All Users'.

• Teams - Choosing this option will display all the teams associated with the logged-in manager. Select the desired team from the dropdown, the dialing session of all the users associated with the team will be displayed.

• Product - Choosing this option will display the dialing session of all users currently logged into the selected product.

Call Recordings - Here you can configure call recording settings for each user.

   User – Name of the Users (Sales Reps).

   View Audit Trail – Click to view and track the history of changes made in the Call Recording Settings section. Refer to the article View Audit Trail for detailed information.

   View Call Recordings - Click to launch the View Call Recordings window where you can filter, play & rate, share, delete, tag and download the recordings. Refer to the article Filter, Play & Rate, Share, Delete, Tag and Download the Call Recordings for detailed information.

   Call Recording Settings – To provide call recording permissions for the Sales Reps. Refer to the article Call Recording Settings for detailed information.

Action - Select the required actions to perform from the following:

• Listen - Click to monitor (listen) the on-going call in real-time; neither the sales rep. nor the prospect is notified of the monitor’s presence.

• Whisper - Click to interact with the Talker (i.e. Sales Rep.); where the prospect cannot hear this interaction.

Refer to the article How do I use Remote Coach? for detailed information.

User – Name of the Users (Sales Reps). Active users are indicated by a green traffic light and inactive users are indicated by a red traffic light.

• Active users – Sales Reps are currently active in the Koncert portal i.e. logged into the phone bridge.

• Inactive users – Sales Reps are currently inactive i.e. logged out from the Koncert portal. 

# Connects - Number of connected calls.

Connect Information - Prospect information that is being dialed by the user (Sales Rep):

• Account Name – Prospect’s account (company) name

• Contact Name – Name of the prospect

• Title – Prospect's title

• Phone – Prospect's phone number

• Duration – Total duration of the connected call 

Dialing List Name - The name of Lists / Reports that are being dialed or last dialed by the users will be displayed with a date and time stamp.