My Session
- My Session Overview
- My Session - Workspace
- What dialing tools are available in the My Session tab?
- How do I dial into the phone bridge to make calls?
- How to dial in using the Call Me feature?
- How do I skip over someone I do not want to dial?
- How do I re-check all unchecked boxes at once?
- How do I switch between Flow Dialer & Agent Assisted Dialer?
- How do I record a Voicemail?
- How do I record an Initial Transfer Greeting?
- How do I turn ON/OFF Voicemail?
- How do I turn ON/OFF Initial Transfer Greeting (ITG)?
- How do I use ITG?
- How do I modify Prospect’s details in Koncert?
- Where can I view the Current Call List names in My Session?
- Where do I view the settings configured for the current Call List?
- How do I delete prospects from My Session?
- How do I know my network connectivity status within Koncert?
- How do I check my Internet Speed and Page Load time within Koncert?
- What are the allowed phone formats for local and international numbers?
- What are the allowed phone formats for local and international numbers for a Singapore user?
- What are the allowed phone formats for local and international numbers for a UK user?
- How does ZigZag dialing work?
- How do I initiate a Dialing Session?
- How do I get notified when my team member initiated a dialing session?
- Call Disposition popup
- How do I get the CRM window to open automatically?
- What are the different options to save and dial the Referral record?
- How do I redial the last connected prospect?
- What is a Live Transfer and how do I initiate it?