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koncert knowledge base

  1. Koncert
  2. AI Parallel Dialer
  3. My Session

My Session

  • My Session Overview
  • My Session - Workspace
  • What dialing tools are available in the My Session tab?
  • How do I dial into the Phone Bridge to make calls?
  • How to dial in using the Call Me feature?
  • How do I skip over someone I do not want to dial?
  • How do I make all the records dialable at once?
  • What is the Do Not Call Until feature?
  • How do I switch to AI Parallel Dialer between Koncert products?
  • How do I record a Voicemail?
  • How do I record an Initial Transfer Greeting?
  • How do I modify Prospect’s details in Koncert?
  • Where can I view the current Call List names in My Session?
  • Where do I view the settings configured for the current Call List?
  • How do I delete prospects from My Session?
  • How do I know my network connectivity status within Koncert?
  • How do I check my Internet Speed and Page Load time within Koncert?
  • What are the allowed phone formats for local and international numbers?
  • What are the allowed phone formats for local and international numbers for a Singapore user?
  • What are the allowed phone formats for local and international numbers for a UK user?
  • How does ZigZag dialing work?
  • How do I initiate a Dialing Session?
  • How do I get notified when my team member initiated a dialing session?
  • How to disposition a call?
  • Call Disposition popup
  • How do I get the CRM window to open automatically?
  • How do I disable the Call Disposition window popup?
  • How to leave a pre-recorded Voicemail?
  • How do I dial an alternative number of a Prospect?
  • How do I set the character limit for Call Comments in the Call Disposition window?
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Disclaimer: The information contained in this website is for general information purposes only. The information is provided by Koncert and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information about our products contained on the website for any purpose.

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